Effective 6 August 2026
Current free access
Every consumer invitation design and product feature is currently included during the free launch. Consumer accounts do not need a payment card, checkout, paid subscription, or trial expiry. The optional vendor Featured subscription is separate.
Invite Plus purchases
When paid access is enabled, Invite Plus is a one-time purchase for one event, not a renewing subscription. Contact us promptly if you were charged twice, charged the wrong amount or currency, or payment succeeded but Invite Plus was not activated and we cannot correct it within a reasonable time.
Because Invite Plus digital capabilities can be available immediately, a change of mind after using premium themes, collecting real guest RSVPs, exporting responses, sending reminders, adding collaborators, using planning tools, or publishing private media may not qualify for a refund except where applicable law requires one. This does not reduce mandatory consumer rights.
Vendor Featured subscriptions
When vendor billing is enabled, Featured renews monthly until canceled through the Stripe customer portal or support. Cancellation normally stops renewal at the end of the current paid period. It does not remove the approved basic listing.
Contact us promptly for a duplicate or incorrect charge, a charge after a confirmed effective cancellation, or a material failure to provide the paid Featured service that we cannot correct within a reasonable time. Approved refunds return to the original payment method. We do not generally refund a correctly billed period merely because Sponsored placement did not produce a particular number of views, inquiries, bookings, or revenue.
Historical or unexpected payments
Limited transaction records remain so any current or historical Invite Plus order, refund, dispute, or legally required record can be supported. If you have a historical receipt or believe an unexpected charge came from Your Invite Card, contact us so we can investigate it.
Any historical purchase remains subject to the terms disclosed when it was made and applicable consumer law. Depending on those terms and the circumstances, a review may cover:
- Duplicate or incorrect charge: tell us as soon as possible so we can review and refund a confirmed duplicate or incorrect charge.
- Failed delivery or material service fault: if a historical payment succeeded but the purchased service was not provided and the problem could not be corrected within a reasonable time.
- Legal rights: nothing in this policy reduces refund or cancellation rights that applicable law requires.
How to request a review
Email [email protected] from the email address connected to the transaction. Include the receipt or order reference, the event name, and a short explanation. Never send a full card number, bank password, or one-time banking code.
We aim to review complete requests within 3 business days. Approved refunds are sent to the original payment method. Banks and payment providers commonly take another 5–10 business days to display the credit, and their timing is outside our control.
Charge disputes
Please contact us before opening a bank dispute so we can investigate quickly. This does not limit any right to contact your bank or payment provider.